United Tool & Supply Return Policy

Items Purchased in a United Tool & Supply Store

If you are not satisfied with an item you purchased in a United Tool & Supply Store, you may return most items to a store within 30 days of the date of purchase.  To ensure a refund or exchange, the returned item must be in its original packaging and condition and be accompanied by a receipt.  Refunds will be issued in the same form of payment originally used for the purchase. Please see the Return Instructions and Return Rules & Restrictions below for details and exceptions to the general return policy.

Return Instructions

Please follow the instructions below:

  • Bring or ship the item, along with the receipt, all packaging, paperwork, parts and accessories, to United Tool & Supply store.
  • Present the item to a store associate for assistance.
  • To ensure refund or exchange, the item must be in its original packaging and condition.

Return Rules & Restrictions

General:

  • The value of coupons used is non-refundable.
  • If you buy an item in one location and return it in another, the sales tax refund may vary.
  • If the item you return was a gift, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only.
  • After the return period, all items covered by a manufacturer’s warranty (i.e., electronics) should be returned according to the warranty terms.
  • Items purchased in a United Tool & Supply store may not be returned by mail or via unitedtoolusa.com.
  • If you request an exchange, the exchange will be made only if an item identical to the item you originally purchased is available and at the lower of the original cost or the cost at the time of the exchange.
  • Tablets and electronics must be returned unopened.

 

Progressive Easy Leasing:

Items acquired at United Tool & Supply through lease-to-own transactions are not eligible for return or refund under United Tool & Supply’ normal return policy. The return date printed on the receipt does not apply. For the return or refund of items acquired through lease-to-own transactions, please see your Leasing Agreement or contact Progressive Finance at (713) 466-8998 to determine if the product is eligible for return or refund and, if appropriate, to begin the return or refund process.

 

Special Order Program:

Additional restrictions apply when returning items purchased through United Tool & Supply’ Special Order Program.  Please see your Special Order Terms & Conditions for details.